Customer Complains
Case Management system is implemented for Water Company of Sarande, the beautiful seaside city in southern Albania.
Process Analysis and Modeling
Long experience in processes analysis and modeling
Trusted Services
We are trusted by our customersPromptly Support
support@smartprocesses.netWell Experienced
10 years+ of experienceOur Services
We provide the best services
Process Automation
Cost effective Process Automation Solutions
Business Process Outsourcing
Thinking of outsourcing business processes? We have the technology and resources to execute and add value to your processes.
Integrations
We can integrate your existing software systems, to allow processes span among different systems
Our Portfolio
Industry Solutions
Financial Institutions
Loan Origination, HR Processes, Incident Management, Ticketing Systems, Auditing, etc.
Education Institutions
Applications, Registration, Admission Services, HR Processes, Reporting, etc.
ISO Certification
Case Management, Incident Management, Reporting, Auditor Coordination, etc.
Institutions
Case Management, Customer Profile, Document Management, Approval Workflows, etc.
Testimonials
What clients are say
I esteemed the high professionalism and excellent IT expertise combined with a great vision, creativity and innovative ideas.
Odeta Kromici Ministry of Finance of AlbaniaYou present great responsibility, professionalism and outstanding efficiency in providing an adequate service and very good training delivery skills.
Greta Petro AlbTelecomYou provided outstanding performance in several projects in social services systems, with a special focus on child protection.
Anila Meco Save The Children, AlbaniaRecent Updates
Our Latest Projects
Credit/Debit Card Distribution System
Smart Processes implemented a case management system allowing the bank to automate the process of distribution of Credit/Dept Cards to clients.
National Register of Requests for Information
Smart Processes implemented the Albanian National Register for Requests or Information. The projects allows Albanian institutions to answer information request based on Law on Public Information.
Grant Management System
Smart Processes implemented the Grant Management System for “Leviz Albania”, a Swiss Government Funding Program delivering grants for NGOs in Albania.