Customer Complains
Case Management System is implemented for Water Company of Sarande, the beautiful seaside city in southern Albania.
Process Analysis and Modeling
Long experience in processes analysis and modeling
Trusted Services
We are trusted by our customers. Contact us info@smartprocesses.netPromptly Support
support@smartprocesses.netWell Experienced
10 years+ of experienceOur Services
We provide the best services
Process Automation
Cost effective Process Automation Solutions
Business Process Outsourcing
Thinking of outsourcing business processes? We have the technology and resources to execute and add value to your processes.
Integrations
We can integrate your existing software systems, to allow processes span among different systems
Our Portfolio
Industry Solutions
Financial Institutions
Loan Origination, HR Processes, Incident Management, Ticketing Systems, Auditing, etc.
Education Institutions
Applications, Registration, Admission Services, HR Processes, Reporting, etc.
ISO Certification
Case Management, Incident Management, Reporting, Auditor Coordination, etc.
Institutions
Case Management, Customer Profile, Document Management, Approval Workflows, etc.
Testimonials
What Clients Say
I esteemed the high professionalism and excellent IT expertise combined with a great vision, creativity and innovative ideas.
Odeta Kromici Ministry of Finance of AlbaniaYou present great responsibility, professionalism and outstanding efficiency in providing an adequate service and very good training delivery skills.
Greta Petro AlbTelecomYou provided outstanding performance in several projects in social services systems, with a special focus on child protection.
Anila Meco Save The Children, AlbaniaRecent Updates
Our Latest Projects
Credit/Debit Card Distribution System
Smart Processes has built up a case management system.
This method helps the bank to simplify the transfer of credit/debit cards to customers.
National Register of Requests for Information
Smart Processes implemented the Albanian National Register for Requests or Information. The project allows Albanian institutions to answer information requests based on the Law on Public Information.
Grant Management System
Smart Processes has implemented the Grant Management System for “Lëviz Albania”.
“Lëviz Albania” is a Swiss Government Funding Program delivering grants for NGOs in Albania.