For years we have been helping companies and organizations to manage their business processes, automating repetitive tasks. reducing operational costs, increasing efficiency , improving service quality, meeting and exceeding their expectations.  

We have implemented business process automation solutions in different industries including:

  • Financial Institutions
  • Government Institutions
  • Non-Governmental Organizations
  • Higher Education
  • Utility Companies
  • etc.

Below are listed some of our projects.

Credit/Debit Card Distribution System

Card Distribution

Fully automated work-flow to manage cards life cycle is implemented, helping the bank to increase efficiency and further improve customer […]

National Register of Requests for Information

Public Information Portal

Smart Processes implemented the Albanian National Register for Requests or Information. The project allows Albanian institutions to answer information requests […]

Customer Complains

Customer Care

Case Management System is implemented for Water Company of Sarande, the beautiful seaside city in southern Albania. The city faces […]


Grant Management

Smart Processes has implemented the Grant Management System for “Lëviz Albania”.“Lëviz Albania” is a Swiss Government Funding Program delivering grants […]