Banks
Smart Processes is a comprehensive Business Process Management (BPM) platform designed to help banks optimize, automate, and monitor their internal processes efficiently. The platform empowers organizations to streamline workflows, enhance productivity, and ensure compliance with banking regulations. Through a user-friendly interface and robust architecture, Smart Processes allows seamless integration, continuous scalability, and detailed process monitoring to meet the evolving needs of modern banking operations.
Key Features and Functionalities
Business Process Automation
- Smart Processes allows banks to automate routine tasks and business processes, ensuring faster, more reliable operations while reducing manual errors.
- Customizable workflows enable the creation of complex banking processes spanning multiple departments or branches.
Centralized Document Management
- A unified system to store and manage all documents related to banking processes. Smart Processes automatically archives and organizes documents, making them easily accessible for future reference.
- Documents are attached to specific cases or processes, ensuring the right information is always at hand when needed.
Process Monitoring & Reporting
- The platform provides real-time monitoring of process execution, offering customizable reports based on various metrics (e.g., approval times, rejection rates, and process bottlenecks).
- Reports are customizable for different roles, helping stakeholders at all levels stay informed of process performance.
Role-Based Access Control (RBAC)
- Smart Processes includes granular role-based access control, ensuring sensitive banking information is only accessible to authorized personnel.
- Administrators can define permissions for each user, regulating who can view, edit, approve, or reject cases within specific processes.
Seamless Integration with Existing Systems
- The platform is built to integrate smoothly with existing banking systems through Web APIs and automated events, enabling a unified ecosystem of applications and services.
- Smart Processes can trigger actions in external systems (such as financial databases or CRM platforms) based on specific events, reducing the need for manual intervention.
Document Management with OCR & Barcode Generation
- OCR technology extracts data from scanned documents and automatically populates relevant fields, eliminating manual data entry.
- Barcode and QR code generation for easy document identification and management within the platform.
Security and Compliance
- With robust security features such as encryption and multi-level authentication, the platform ensures data integrity and compliance with industry standards.
- Audit trails record every action performed on a case, providing a transparent and auditable history for compliance reporting.
User-Friendly Interface
- A responsive and intuitive interface, accessible across devices, ensures that both technical and non-technical users can easily engage with the system.
- Easy-to-navigate dashboards, customizable views, and integrated help resources improve user experience and productivity
Solution Benefits
- Increased Efficiency – Automation of repetitive tasks leads to faster decision-making and reduced operational costs.
- Compliance & Control – The platform helps banks adhere to regulatory requirements by ensuring process transparency and secure document handling.
- Scalability – As the bank grows, Smart Processes can easily scale to accommodate new processes, increasing user capacity, and enhancing system functionalities.
- Enhanced Collaboration – Integrated tools for document sharing, process updates, and real-time notifications improve internal collaboration and communication among teams.
- Real-Time Insights – Detailed reporting and performance metrics empower decision-makers to spot bottlenecks and improve the overall efficiency of banking operations.
Smart Processes is the ultimate solution for banks looking to digitize and automate their business processes, offering a powerful, flexible, and secure platform that evolves with the needs of modern financial institutions.
Example Applications
This solution enhances efficiency, reduces costs, and ensures compliance with banking security standards. Tailored for financial institutions, it streamlines card issuance, delivery, and PIN management throughout the entire lifecycle. With real-time tracking, secure PIN handling, and detailed reporting, the software automates manual tasks, reducing operational costs while ensuring secure and efficient card and PIN administration.
Smart Processes is used to automate the cards lifecycle from request-to-customer. A fully automated workflow to manage cards life cycle is implemented, helping the bank to increase efficiency and further improve customer service.
Automate the process application-to-approval for loans origination. Capture different channels such as website, call center, retail shop or branch in a unified loan application channel. Two layers of loan application are implemented for application and prescreening (front-end) and loan application management (beck-end).
An intelligent solution that screens suspicious transactions, uses communication channels to notify the customer trying to get feedback to ensure that it is an authorized transaction. In case fraudulent transaction provides the environment to manage the cases in a systematic and auditable manner.
