Smart Processes Agent is a windows service developed by Smart Processes. An agent communicates with one instance of Smart Processes system and monitors the performance of processes.
Smart Processes Agent sends email to the responsible persons with information about different cases of all processes, for example the length of stay in their current status.
The behavior of an agent can be configured through Smart Processes Agent Manager software.
Smart Processes Agent Manager can configure the structure of the email, the processes performance details being sent by email, details of cases, etc.
Below you can find an example for scheduling email delivery from Smart Agent Manager software: