Email templates empower smart process management with predefined email messages triggered from different events.
The Template Editor uses a WYSISWUG editor for writing the email message content.
Fields from the case data are simply dragged into the editor.
A preview panel provides a sample of a rendered email message.
The SendMail web service allows case Initiation event, Case assignment event, Case progress events or other button click events to be mapped to email templates.
Email templates are rendered in email messages and sent.
Email messages can be stored for in the communication archive for audit purpose.