Case Management instead of file tracing
Each component of designing new processes is created through a drag and drop interface. This allows the creation of customized data-entry forms for each process, depending on the data that the service requires. This approach provides several advantages compared to an approach where only data that has to do with the request handling is captured, and get information required in the attached documents:
-Data capture at the application eases the application/request review through filtering, dynamic routing of cases using data based rules etc;
-A database with brows able data is created as a normal working procedure;
-A detailed analysis of the processes delivery performance could be done based on the data generated by created cases;
-Integration with other systems allows operating as an interface for services provided by other institutions.